Frequently Asked Questions
Find in this FAQ section all the frequently asked questions about renting a private jet.
How can I book a private jet?
All you need to do is contact us via our online quote form, by phone or by email. Our team is available 24/7 to provide you with an aircraft that best meets your needs.
With Menkor Aviation, you can take off in less than two hours after signing the contract. We dedicate a single point of contact for you, this advisor who will accompany you in the steps of preparing your flight.
How far in advance should I book my private jet ?
Chartering a private jet is different from purchasing a ticket for an airliner flight. While booking your ticket months in advance is likely to be cheaper and easier, that is not the case with private jets. The price of chartering a private jet fluctuates very rarely. It doesn’t matter what time or date you book your private jet, the price will likely be the same.
Only the popularity of your flight at a given time can drive up prices and make it more difficult to access some private jets. For example, flights to ski resorts in winter or seaside resorts in summer. In that case, booking your private jet a little in advance will give you the best chance of getting the private jet you want.
Do not hesitate to contact our advisers for more information.
How long does it take to receive a quote?
The time required to receive a quote depends on the complexity of your flight:
– If your flight is a simple private jet trip between two destinations, you can get your quote in less than 2 hours.
– In the case of a more complex flight (several stopovers, cargo flight, regular shuttle, medical evacuation, etc.), the estimate may take up to 1 day, as we need more time to determine and find the best solution for your needs.
Your quote includes the rental of the aircraft for the requested flight, airport fees, fuel, taxes and any other specific requirements you may have, such as tailor-made catering or specialized wheelchair access. The initial quote gives you a precise description of the cost of chartering your aircraft. Additional costs may arise during the trip, such as catering. In this case, you can pay these charges after the flight.
Can I see photos of the private jets that are offered in the quote?
Yes, we send you real pictures and a detailed list of the specifications of the aircraft(s) we offer in the quote. This includes images of the cabin and images of the exterior of the aircraft.
Can I book a seat on a charter flight?
No, we do not book a seat on a private jet.
A chartered private jet is entirely dedicated to you, whether you occupy all the seats or you are traveling alone. The quote is for the entire aircraft on the desired flight.
When should I pay for my private jet ?
You are free to pay for your flight whenever you want. A deposit is required when booking your flight though.
Menkor Aviation accepts bank transfers.
What happens after we booking my private jet ?
You will receive all the details of your flight: departure and arrival times, directions to your dedicated VIP terminal at the airport, details of the aircraft and the crew.
If you require a taxi transfer, we will be happy to make arrangements with one of our partners for you.
Where should I go to board my private jet ?
Menkor Aviation gives you access to private jets terminals called FBO (Fixed Based Operator). These are located away from the hustle and bustle of the commercial terminals and the experience is different. Ground staff will meet you at your car, collect your luggage and escort you to your plane.
Can I book a taxi at the airport?
Yes. Menkor Aviation has a large network of private drivers who are able to transport you and your guests to and from the airport. A wide range of vehicles is available for rental such as sedans, vans or luxury coaches. Ground transfer is not included in the price of your flight.
How long do I have to arrive before my flight?
We recommend that you arrive at the airport 20 minutes before departure for domestic or European flights, and 30 minutes for international flights.
What happens if I have to cancel my flight?
If you cancel your flight a few days before the departure date, you will be charged a cancellation fee. The fees depend on when you cancel the trip. As specified in our terms and conditions, the closer the departure date, the higher the cancellation fees will be.
How much luggage can I bring on a private jet ?
In light private jets we recommend soft sided bags. Larger planes such as long-haul private jets can comfortably accommodate 20 medium to large suitcases.
You can find more information about baggage in private jets here.
Please let us know if you would like to bring golf, skiing or shooting equipment as this will determine the size of your private jet.
Do I have to bring my passport and go through customs and immigration checks?
We advise you to always bring your passport when traveling by private jet. However, depending on your destination and nationality, you may not need to present it when you go through security checks.
Customs and immigration procedures must be followed for all private jet flights. Our team helps you prepare all of this before your flight.
Most VIP terminals have a dedicated customs and immigration officer. Your check-in and security controls are very fast.
What type of catering will be available?
There are no fixed menus. Usually, on a light private jet flight, you will find assorted plates of sandwiches and fruit. On larger private jets, hot meals are provided by the flight crew. A full selection of wine and champagne is also available in a mini bar on board.
A tailor-made catering can be specially ordered from a caterer according to your personal needs. If you have special requests such as vegetarian meals, specific alcoholic drinks, birthday cake or even pet food, we can organize this for you.
Will there be flight attendants on board my private jet?
If the size of your private jet permits it, you can request the services of a flight attendant.
However, it is not possible to have a flight attendant in light private jets.
Can I smoke in a private jet?
Smoking is prohibited in most private jets. Menkor Aviation can nevertheless provide you with an aircraft where it is possible to smoke on board.
How many pilots will there be in my private jet?
For a private charter flight you will always have two highly qualified pilots to ensure the highest level of safety.
For long-haul private jets capable of flying long distances, a third pilot will also be on board. Crew working hours are strict and cannot be violated for your safety and that of the crews.
What do pilots do before a flight?
Your pilots will prepare the flight plan together. Then they will perform a pre-flight check of the aircraft to make sure everything is ok. Once the checklist has been completed and the crew is satisfied, the flight will be cleared for take-off. The pilots take care of navigation throughout the flight.